1. Before work starts — full refund
If we have not started your order yet, we refund everything. Just write to us — no reasons needed.
2. After delivery — only for defects
If the finished file has a defect, we first offer a free fix. Defects are: wrong language, desync, or bad sound by our fault. If a fix is impossible, we refund the defective part.
No refund if the audience did not like it. No refund if you changed your mind after delivery. The work is already done.
Exception — demand guarantee. If a new language gets zero views in 30 days, the next language is free. We count views with the audio-track filter in YouTube Studio. This is not a cash refund, but a free next language.
3. Free sample
A test fragment up to 60 seconds is free. We take no money for it, so there is nothing to refund.
4. How to request a refund
- Write to [refund email — to be added] with the subject «Refund, order No. [number]».
- Give your order number and the email you ordered with.
- Describe what is wrong (for a finished file — what exactly).
- Deadline: 10 days from payment or file delivery. For the demand guarantee: 30 days from track publication.
We will answer and handle your request under this document.
5. Where and how we refund
We refund to the same card you paid with, via webpay. Gateway or bank fees may stay with them, not with us.
We have no subscriptions: each payment is for one order. If you enabled repeat payment in your dashboard, write to us. We will stop future charges; completed work follows the rules above.
6. Questions
Seller details and complaint contacts are on the «Contacts» page. Order terms are on the «Offer» page.